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CURRENT POSTIONS

IT Support Officer

Purpose of the Position

The primary responsibility of this role will be to provide technical support and solutions to clients in a professional and timely manner. The IT Support role requires the individual to be the face and voice of the company in interactions with clients through the help desk application. The ideal candidate will project a professional image of the company throughout all activities and communication and will possess superior listening skills, be able to quickly diagnose technical issues and provide solutions for clients quickly.

 

The candidate will be required to equally perform duties of preventative maintenance on business software and hardware. The role is diverse, requiring the individual to continually prioritize tasks, and handle a broad range of issues. The individual must have a high level of communication, handle high workloads and be motivated to complete tasks and resolve issues quickly and efficiently. Experience in using Windows, Microsoft Server 2008 – 2019, Microsoft Office, Microsoft & Linux Server OS, Networking infrastructure systems. This position occasionally may require heavy lifting, working in small spaces (data cabinets etc) and may require some travel for short time periods.

 

Responsibilities

Responsibility 1 – To provide technical support to clients 
  • Interface with customers and manage help desk application for customers
  • Provide general support using effective communication, and active listening to gather all relevant information to support customers
  • Utilize Remote Desktop, LogMeln and Goto Assist software to access, diagnose and resolve issues in a timely manner
  • Provide superior client service to unhappy customers by setting realistic expectations for issue resolution, and providing timely solutions using company processes
  • Manage large work load as required and efficiently resolve issues as quickly as possible
  • Ability to maintain accurate and detailed records of work performed for all clients in weekly and monthly reports and for invoicing and performance evaluation purposes
Responsibility 2 – To perform preventative maintenance 
  • Perform maintenance of computing software and hardware on a proactive basis
  • Log into specific servers to check and install updates
  • Check for, and resolve errors
  • Routinely backup data including Windows and Linux file and image-based backups
  • Routinely perform backup system integrity checks
  • Perform defragmentation process regularly to ensure efficient machine performance Maintain detailed and accurate records of work performed on various machines, including all upgrades and maintenance ,
  • Experience in PHP and MySQL would be considered highly desirable

 

Work Experience and Skills

Essential Skills 
  • Advanced computer literacy and ability to learn new platforms on the job
  • Use of Windows, Linux, Servers, Networks, Software and Microsoft Suite of applications
  • Ability to maintain a high degree of data entry speed and accuracy
  • Desire to provide complete solutions to clients that may be outside the box and exceed expectations
Desirable Skills 
  • Experience with remote access software, incl, LogMeIn, Remote Desktop, Splashtop SOS
  • Experience with Ubiquiti Networking Equipment
  • Experience with online learning platforms for continuous education

Use the contact form below to send us more about yourself and to send your resume

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Sales & Business Development

ABL IT are currently seeking out a part-time or full-time person to ramp up business sales. Enthusiasm for rapid business growth is needed, knowledge of the IT industry would be helpful but not entirely necessary.
Please submit your resume and get in touch with us today!

frequently asked questions

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