Critical Business Update

COVID-19

Current Service Status

Available Services:
  • Work From Home Setup
  • Remote Support
  • Hosted Server Infrastructure
  • Web Design & Hosting
  • Office 365 Email Migrations & Setup
Limited Services:
  • Office Visits – Appointment Only
  • Onsite Support
  • Project Installations
  • Hardware / Stock levels – extremely low

Friday 3 April 2020

Covid19 has had a material impact on individuals, businesses and the world. As a result, we have had to change the way we are doing business to ensure we are still able to offer you a high level of service and continue to meet your changing needs.

We wanted to reassure you that we are here to help and support you with your IT and Web requirements. Whilst our office in Brendale is now closed (with the exception of business critical deliveries), our team is working from home and fully setup to ensure we can still deliver services. We are expecting very little to change in the quality and offerings of our services at this time. In short, you can be assured we are here to help you and support you through these times.

These are strange times and it is understandable that there will be some challenges and/or changes required to your business, products or services. Recently, we have seen some exciting and innovative changes in a lot of businesses.


Here’s some of what we’ve seen:

  • Customers delivering traditional bricks and mortar services online.
  • Businesses with no capacity for employees to work from home finding they can deliver services without interruption. Despite their staff spread out across multiple locations.
  • People have even taken parts of their business and created new products and services that can be delivered online or in a way that meets the new government restrictions.
  • Individuals engaging with each other through virtual environments in a way they never have before.

IT is a fundamental part of delivering the above services and our team is here to support you, if required. If you have an idea or a thought on a way you can change your business and know you need help with the technical side, get in touch!

My promise is we will do everything we can to deliver a solution for you as quickly as we can.


Here’s some ideas of services we already offer our customers:

  • Unified communication tools (Web conferences, integrated phone and web communication, Voice Over Internet), allowing you to connect with customers and staff from anywhere using any device (as long as it can connect to the internet)..
  • An online store for your products and services, allowing you to automatically sell products and services from your website.
  • The hardware to ensure your customers can hear and see you whilst you are working remotely.
  • Online marketing and email tools to ensure your communication with your customer looks great and can be done easily.
  • VPN and cyber security products that ensure your intellectual property and customers/staff privacy will remain protected.

We aim to offer as much support and services as we can, to ensure that your business can succeed and, if possible, even grow during these times.

If you need help, support, or an ear to bounce an idea off of, just give us a call on (07) 3073 3980.

It is our hope that all of us can help each other to get through these times.

Regards,
Andrew Holmes
Director – ABL IT Business IT Specialists

Monday 23 March 2020

During this period of uncertainty, our management team would like to thank each and every one of our customers for supporting our business over the past 8 years.

While pandemics aren’t necessarily new, they are certainly new to our team, and we believe how a community responds in times of great need can be truly defining. The team at ABL IT has never been stronger, and we want to assure our customers that we will do everything within our control to ensure that our business systems and infrastructure, along with our customers business systems and infrastructure, remains as reliable and highly available as ever.

Procedures have been in place now for a number of weeks where we have prepared our support technicians to be both available and prepared to work from home in the event that it was required. This process is likely to be completed before the end of this week, and it should be seamless for our clients, so that you can depend on us to continue to provide support where it is needed over the coming weeks/months.

At this time, and for the foreseeable future, our office at Brendale will remain closed to the public. We will not be in a position to assist with some device repairs where we normally would be. I would ask that if you do have urgent requests, please contact our team through the normal channels. Our phone system, and help desk support system allows our staff to have access to support calls and secure access from anywhere in the world.

Our team is stronger than ever, and we will continue to work hard to ensure critical business systems are as reliable as ever. It is easy to worry about what may be, but our team is focused on the task at hand, and we will continue to provide the high quality support and service that we have continued to better since we opened in 2012.

If you have any questions or concerns at all with regards to your critical business IT systems throughout this period, please contact our team.

We wish all of our customers and suppliers the best for what the future holds.

The ABL IT Team

Use the contact form below to send us questions or concerns relating to our services during current circumstances.

Have questions regarding Business Continuity during this pandemic?

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